EOS SYnergy

Features

EOS Synergy comes packed with plenty of features. Explore the features below and how to use them.

Click-to-Dial

Web Page Dialing

EOS Synergy supports two separate ways of dialing from web pages.

Web Page Dialing

EOS Synergy supports two separate ways of dialing from web pages.

TAPI Dialing

Once you have enabled TAPI and configured your TAPI compatible CRM application, you will be able to dial out telephone numbers directly from the CRM application.

Application Dialing

EOS Synergy supports several methods of dialing from applications.

Bespoke Dialing

EOS Synergy allows developers to add dialing support directly from their applications.

Focus Dialing

Focus dialing will automatically detect fields that contain dial-able numbers and will present a click-to-dial option to the right of the field.

Screen Popping

Screen popping allows a CRM contact record associated with an inbound caller’s number to be opened simply by clicking an icon shown in the preview window.

This can be configured to pop automatically if preferred.

Address Book

The Address Book provides an easy way to create contacts.

Users can search for existing contacts or create new ones easily while on the telephone. The Address book is extended to include CRM contacts when integration is used.

Call History

The Call History window contains a list of an extension user’s recent calls.

Users can make calls directly from the Call History window.

Integrations

Linking your business database with your telephone system is an excellent way to improve productivity. It allows users to know who is calling and to quickly get their details on the screen. It also saves time when dialing from the database.

Skype for Business

Two areas of Skype for Business integration are available through the EOS Synergy PC client when installed on a PC that is also running the Skype for Business client.

Although call control is still done through the EOS Synergy client, the Skype for Business user can make calls to other Skype for Business users using the “Call using deskphone” option that is inserted in to the standard Skype for Business menu by EOS Synergy.

Technical Functionalities

Architecture

EOS Synergy client is installed on the end user PC which makes a connection to the Skype for Business client installed on the same PC.

Licenses required (for each user who requires the functionality)

- Any Skype for Business CAL
- Any EOS Synergy PC client e.g. Express, CRM

Skype for Business environments supported

Click here for compatibility

Make Call

From Skype for Business client or EOS Synergy client.

External LED

EOS Synergy integrates with Kuando Busylight and Embrava Blynclight so now everyone in the office can see if a colleague is available for a conversation, busy on the phone or simply does not want to be disturbed.

EOS Synergy

External LED color