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How Working from Home Has Changed
The COVID-19 pandemic and our responses to it have fundamentally changed the way we interact with one another. It has changed human behavior and certainly
Motivating Your Call Center to Increase Productivity
Call centers are slammed with work because of COVID-19 restrictions that encourage people to stay home. As the call volume remains high, call centers have
6 Ways to Build Trust with Others as an Entrepreneur
Building trust is such an important part of creating and cultivating strong customer relationships. Entrepreneurs that want to build long-lasting customers and grow their customer
Can You Transform Your Call Center into a Profit Center?
Top managers at most companies view their call centers as a cost of doing business. They’re expensive to operate because they require ACDs, IT gear,
Customers Want Faster Interaction and Support Options
Your customers want to have access to your support and expect faster connection than ever before. It’s fair to say smartphones have changed the way
Integrate CRM & Phone to Streamline Sales
In this post we’ll review how the CRM system you use integrates with your EOS phone system to streamline sales processes. Introduction When you look
