Zendesk logo

Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships.

Support & help center, chat, talk, & email, inbox team email.

Features

  • Native integration via Zendesk REST API
  • Click-to-dial on any page
  • Caller info screen pop
  • Log inbound/outbound calls automatically
  • Easy note taking on any page in your browser
  • Relate to opportunities, cases & custom objects

How it Works

EOS Cloud Hosted PBX can seamlessly connect Zendesk in a matter of minutes, allowing organizations to capture every customer and prospect interaction, increase productivity, reduce response time and build better relationships.

  1. Social Profile Integration
  2. Contact Photo
  3. Record Type
  4. Send Email or Invite to Video Conference
  5. Write Notes or CC Colleagues Using @mentions
  6. Automatically Create Follow Up Tasks
  7. Log Call Dispositions / Update Fields
  8. Log Calls Against Cases / Opportunities
  9. Review Call Activities

View Demo

Increase Productivity & Reduce Response Time

Using our proven Tenfold Integration with EOS Cloud Hosted PBX enables click to dial on any phone number in Zendesk, eliminating time spent manually dialing numbers. Application automatically logs all your calls with accurate call data, letting reps immediately move on to the next call and ensuring data integrity.

Our seamless Integration with Zendesk helps your team measure and reduce response time to inbound leads through its native connection to Zendesk helping improve conversion rates and capture more value on marketing spend.

Advanced Data & Reporting

  • Advanced analytics dashboard and reporting
  • Company-wide, team-based and user analytics
  • Real-time and historic data
  • Total Calls/Talk-time
  • Average talk time
  • Connect rate by hour
  • Lead response time
  • Gamification/Leaderboards