SugarCRM logo

SugarCRM markets itself as a solution for complicated CRM platforms. It boasts a simple user interface, an industry-leading customer experience, and an intuitive customization platform.

Features

  • Native integration via SugarCRM REST API
  • Click-to-dial on any page
  • Caller info screen pop
  • Log inbound/outbound calls automatically
  • Easy note taking on any page in your browser
  • Relate to opportunities, cases & custom objects

How it Works

EOS Cloud Hosted PBX can seamlessly connect with SugarCRM in a matter of minutes, allowing organizations to capture every customer and prospect interaction, increase productivity, reduce response time and build better relationships.

  1. Social Profile Integration
  2. Contact Photo
  3. Record Type
  4. Send Email or Invite to Video Conference
  5. Write Notes or CC Colleagues Using @mentions
  6. Automatically Create Follow Up Tasks
  7. Log Call Dispositions / Update Fields
  8. Log Calls Against Cases / Opportunities
  9. Review Call Activities

View Demo

Increase Productivity & Reduce Response Time

EOS Cloud strategic partnership with Tenfold enables click to dial on any phone number in SugarCRM, eliminating time spent manually dialing numbers. Tenfold automatically logs all your calls with accurate call data, letting reps immediately move on to the next call and ensuring data integrity.

Our seamless integration helps your team measure and reduce response time to inbound leads through its native connection to SugarCRM helping improve conversion rates and capture more value on marketing spend.

Advanced Data & Reporting

  • Advanced analytics dashboard and reporting
  • Company-wide, team-based and user analytics
  • Real-time and historic data
  • Total Calls/Talk-time
  • Average talk time
  • Connect rate by hour
  • Lead response time
  • Gamification/Leaderboards