Microsoft Dynamics Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.
Actionable insights, personal engagement, customer management, sales performance.
- Native integration via Microsoft Dynamics REST API
- Click-to-dial on any page
- Caller info screen pop
- Log inbound/outbound calls automatically
- Easy note taking on any page in your browser
- Relate to opportunities, cases & custom objects
How it Works
EOS Cloud Hosted PBX seamlessly connects your Microsoft Dynamics in a matter of minutes, allowing organizations to capture every customer and prospect interaction, increase productivity, reduce response time and build better relationships.
- Social Profile Integration
- Contact Photo
- Record Type
- Send Email or Invite to Video Conference
- Write Notes or CC Colleagues Using @mentions
- Automatically Create Follow Up Tasks
- Log Call Dispositions / Update Fields
- Log Calls Against Cases / Opportunities
- Review Call Activities
Increase Productivity & Reduce Response Time
Using proven Tenfold Integration with EOS Cloud Hosted PBX enables click to dial on any phone number in Microsoft Dynamics, eliminating time spent manually dialing numbers. Our solution automatically logs all of your calls with accurate call data, letting reps immediately move on to the next call and ensuring data integrity.
Our seamless Integration with Microsoft Dynamics CRM helps your team measure and reduce response time to inbound leads through it’s native connection to Microsoft Dynamics helping improve conversion rates and capture more value on marketing spend.
Advanced Data & Reporting
- Advanced analytics dashboard and reporting
- Company-wide, team-based and user analytics
- Real-time and historic data
- Total Calls/Talk-time
- Average talk time
- Connect rate by hour
- Lead response time